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Topic: People who complain to the wrong people< Next Oldest | Next Newest >
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PostIcon Posted on: Jul. 12 2000,17:00  Skip to the next post in this topic. Ignore posts   QUOTE

Something that has always pissed me off is people who complain to the wrong people. This is even more obvious now that I work as a cashier at a big grocery store.

It always bugged me how someone would go up to anyone in a uniform they could find to gripe about something completely unrelated to that person's job. For example, I worked as a gate attendant at the Calgary Stampede two years ago. I remember standing at the exit gate one day, very busy with other people, and having this old guy walk right up into my face while chewing on a hot dog, and then blurt "The guy said this is beef! I know beef, and this isn't beef!! This is NOT beef!" Luckily, his handler... ERRR.... daughter grabbed him and got him to move on before I could scream "Wow, really? That's amazing! You know what would be even MORE amazing?? If you actually went to the guy that fuckin' SELLS the hotdogs and bitch to him!!" I'm a flippin' gate attendant. I make minimum wage to take tickets, stamp hands, etc... Did you stop to THINK for five seconds, you senile old coot, that maybe I don't have ANYTHING to do with hotdogs that are sold on the other side of the whole exhibition grounds??

Or today at work at the store... this guy (he was old too... old people who complain should be a whole separate rant) walks up to me to pay for a few things, and grunts and murmurs at everything I say. Gee, I don't expect everyone to be chipper and eager, but a simple "Hi" would be great when I greet them. Then after paying, he says "I'll have you know that there is something extremely slippery in the produce section! I almost slipped and killed myself! I told the cashier over there and she didn't do a damn thing about it!" Wow, that is terrible! We all know that the primary duty of a cashier is to worry about spills on the other side of the store. I mean, it just wouldn't make any sense to go up to one of the 10 produce employees standing around the produce section, whose sole job it is to clean up spills and put out fruit. I mean, why would you ask one of them when you could ask a cashier, who is obviously much more involved in the spill-cleaning process.

All I wish is that people would stop and think for a second "Now, who should I complain to?" before they do it. If they are too stupid to find someone who works in the specific department, they should at least complain to Customer Service, because then their complaints are actually heard. It's not like you hear me calling up head office to say "And there was a man very dissapointed with our produce section, so you guys better fix things up right away!"

Sheesh. People.

-FFox

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PostIcon Posted on: Jul. 12 2000,20:35 Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE

What can I do about it? I just sit at my terminal. You are complaining to the wrong guy.
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PostIcon Posted on: Jul. 13 2000,19:22 Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE

Lol. But this is a RANT. Not a complaint... it's different.

-FFox

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PostIcon Posted on: Jul. 14 2000,01:39 Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE

hey firefox, dont hold it all in man, it's unhealthy. tell us how you _really_ feel!

hehe j/k

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PostIcon Posted on: Jul. 15 2000,03:20 Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE

yknow what i hate?...when someone makes an observation, and assumes that everyone agrees with them, and so they say it in a holier than thou attitude....

for example, a while ago i was in the car with my dad goin to school and dynamite hack's boys in the hood came on the radio, and yknow how its all like "reached back like a pimp and i slapped the ho" and such, and then he says "well geez, thats really sexist!" as though i agreed heartily. i caught him completely offguard with the facts that i actually happen to like the song, and that ITS A FUCKING SATIRE!!!!!!...how could it be any more obvious????? i mean you could paint a black stripe down the middle of a white canvas, and that would still be less obvious than this....ok, ill stop ranting and go sleepies now. bye.

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PostIcon Posted on: Jul. 15 2000,04:53 Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE

Yeah, I've had that happen too.

-FFox

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PostIcon Posted on: Aug. 04 2000,01:35 Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE

quote:
Originally posted by Firefox:
All I wish is that people would stop and think for a second "Now, who should I complain to?" before they do it. If they are too stupid to find someone who works in the specific department, they should at least complain to Customer Service, because then their complaints are actually heard.

No! Don't send the idiots to me! It's my job as a Customer Service Representative at CompUSA to deal with these "people." Let them figure it out on their own--most of the time they can with no problems. If they have a serious concern, then by all means come to me, but they better lose the attitude first. I just smile and laugh at them when they leave.

And don't try to bring back open software dammit! I know you're just copying it and returning it for your money back. Smart bastards.


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PostIcon Posted on: Aug. 04 2000,22:39 Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE

quote:
Originally posted by Istari:
No! Don't send the idiots to me! It's my job as a Customer Service Representative at CompUSA to deal with these "people." Let them figure it out on their own--most of the time they can with no problems. If they have a serious concern, then by all means come to me, but they better lose the attitude first. I just smile and laugh at them when they leave.

And don't try to bring back open software dammit! I know you're just copying it and returning it for your money back. Smart bastards.


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Yeah, well figuring things out themselves seems to be way too much effort for these people... they need someone, ANYONE to bitch at...

What I hate the most is when people bitch at me about stuff I KNOW they are wrong about. So often, people say "Wait, that price is wrong! It's not ฟ, it's two for ŭ!! I saw it right on the sticker!! I did!" And then they argue and argue and finally they go check the price, then come back all sheepish and say "Uhm... I guess that was for something else... honestly, the prices should be marked clearer..."

Yess... that's it. It's not your fault at all, it's the people marking prices. It doesn't have anything to do with you being a stupid flipping moron, it's everyone elses' fault.I just wish people would start to take more responsibility for themselves in everything they do. I'm sick and tired of the "pass the buck" game in our society.

-FFox

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-NOFX

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PostIcon Posted on: Aug. 05 2000,15:42 Skip to the previous post in this topic. Skip to the next post in this topic. Ignore posts   QUOTE

I don't mind taking responsibility for things that are my fault, but I can't be expected to take the blame for every damn thing that goes wrong. A couple of days ago, there was a water main break here in Pittsburgh like a block and a half from the hotel where I work. It was a 21" pipe 8ft underground, the city workers said it was the worst they had ever seen, so of course we were out of water from like 8am to 7pm. So without water we have no AC, no one can shower, our housemen were bringing up buckets of water from the pool so people could pee, and we bought almost all the drinking water the local grocery store had. Most importantly though, when I came on at 3pm to start the check-in shift we had no rooms ready b/c housekeeping can't clean and ready a room without water. Now, I fully understand being tired after travelling for a long time (I used to drive from Baton Rouge to Pittsburgh every summer, 2 days each way) and not having a room ready is certainly an inconvenience, but people were coming in, bitching at me like I made the pipe break, and getting all in my face wanting to know what I'm gonna do about it. What the fuck do you want me to do? I'm just a lowly little front desk associate, it's not like I have any power with the city and repair crews, and only our GMs or front office manager have the power to offer any sort of compensation. I'm doing the only thing I can: sweating my ass off in this hot as fuck uniform, calmly trying to explain the situation to all of you pompous jerks, and getting bitched at for my efforts.

Damn that night sucked. Thank goodness I had yesterday and today off. I feel much better now.

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PostIcon Posted on: Aug. 06 2000,04:29 Skip to the previous post in this topic.  Ignore posts   QUOTE

quote:
Originally posted by nautilus:
..but people were coming in, bitching at me like I made the pipe break, and getting all in my face wanting to know what I'm gonna do about it. What the fuck do you want me to do? I'm just a lowly little front desk associate, it's not like I have any power with the city and repair crews, and only our GMs or front office manager have the power to offer any sort of compensation.

I feel for you man. That's the kind of thing I'm talking about- I mean, I feel like saying "Yeah, I'm sorry, I wish things weren't the way they are, but seriously, what can I POSSIBLY do about it??"

What good is yelling at a desk clerk over a broken water main? I mean, sheesh, some people should TRY to have a little perspective. I would be pissed too, but sometimes shit happens, and jumping up and down and whining like a friggin 5 year old doesn't help, so we need to sack it up and live with it as best we can.

I feel for ya.

-FFox

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